Buck Hill Privacy Policy

Buck Hill Inc., provides a variety of resort services. We value you as a guest and know that you care how information about you is collected and used. This Privacy Policy (the “Privacy Policy” or “Policy”) informs you about what information we collect and how we use it.  

The Policy applies to the Personal Information we collect when you visit the Buck Hill website. The Policy also applies to the Personal Information we collect when you visit any of our resort.  

When we use the term “Personal Information” we mean information relating to an identified or identifiable natural person, such as the individual’s full name, postal address, e-mail address, telephone number, payment information, Epic Pass ID numbers or identities, profile photographs and location information.  When other information (such as consumer preferences or demographic information) is directly associated with Personal Information, we treat this other information as Personal Information. 


Personal Information We Collect

When visiting our Site, interacting with us (e.g., over the phone, by email) or providing information at any of our resort, we collect the following types of Personal Information:

  • identification data (e.g., first name, last name, postal address, phone number, email address);
  • payment details or methods and transaction information (e.g., when you purchase lift tickets or book accommodation online);  
  • data regarding your use of our Sites (e.g., viewing information, pages viewed, keystroke activity, time spent on pages, scroll activity, click/touch information, and mouse movements); 
  • demographic information (e.g. household information, number of children, age ranges, gender)

Please note that such data may either be directly collected from you or indirectly from you. In this case, the following sources enable us to obtain the Personal Information:

  • when another natural person submits information about you (e.g., if someone orders a gift, gift card, or gift certificate online and wants to send it directly to you, he/she must provide us with your name and address);
  • when your electronic communications devices, such as smartphones, tablets, or computers, automatically submit information;
  • when technology implemented at our Locations provides us with information; 
  • when we are provided information from other business partners who are authorized to share it with us; and
  • when such information is available from public sources.

In addition to the above, we may combine information you have provided to us on our Sites with information you have provided to us offline, including information you have provided to us at our resort, and we may store this information together in your customer profile. For example, we may combine data automatically collected when you use your season ski pass, rent equipment, enroll in a program and/or purchase from our ski school.


How We Use Your Personal Information

We use your Personal Information for the following purposes, all of which relate to the relationship between you and us, and the services we provide:

  • to provide you or the person of your choice with the services and/or products you requested to perform transactions, in particular to check your identity or the identity of the person you designated, as well as for billing and shipping purposes; and
  • to provide you and/or the person you designated with after-sale support in case you encounter any difficulties following your transaction with us.

We also may process your Personal Information for the purposes listed below, which are necessary for us to pursue our legitimate interest and provide you with quality services and products:

  • for security and fraud prevention purposes as well as for protecting our rights, pursuing available remedies and enforcing our Terms of Use;
  • to administer our systems, debug, and improve the performance and accessibility of our site; 
  • to improve our services, products, and programs.

In addition, with your consent, we may also process your Personal Information:

  • to provide you with marketing communications, recommendations and special offers regarding our products and services, as well as products and services of third parties which might be of interest to you, and to give you the opportunity to enroll in our loyalty program; and
  • to combine your data and implement profiling activities in order to better understand your needs, expectations and preferences and provide you with personalized content and targeted advertising accordingly.

Please refer to the Your Choices and Rights section below for information regarding how you can manage your options and exercise your rights with respect to your data.


Cookies and Technology; Third-Party Advertisers

We use technology such as “cookies” to help us provide customized services and as a means to collect dependable and consistent traffic data.  A “cookie” is a small piece of data that is sent to a user’s browser from a web server and stored on a user’s hard drive. 

These cookies, along with other technologies, such as web beacons, may also be used corporate partners and on co-branded websites to help us understand how you use our products and Sites and better provide advertising to you.

In addition, we may use third-party advertising companies to customize the advertisements you see on our Sites, on other websites, or on your mobile or other devices.  These companies may use cookies, web beacons, or other technologies to collect information about your use of our Sites and other websites and applications, including in particular your IP address, web browser, mobile network information, pages viewed, time spent on pages or in applications, and links clicked.  We may use this information to analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity.

Our service providers are bound by contract to keep your Personal Information confidential and use it only to perform services on our behalf.  

You can modify your cookies preferences and choose to refuse cookies. However, if you decide to block all cookies, you may not have full access to all functionalities and pages of our Sites.

Please note that most browsers allow you to manage your cookies preferences by changing your settings. You may set your browser to: (i) automatically accept or refuse all cookies; (ii) automatically accept or refuse first party cookies and/or third parties cookies; (iii) notify you before any cookies are placed, so that you get the opportunity to decide whether you are willing to accept it or not.

Consequently, if you accept cookies in the first place but later change your mind and want to opt out, you may use your browser settings for deleting cookies already placed on your electronic devices and/or change your browser settings to refuse any further cookies or particular further cookies.

In addition, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers, or http://www.youronlinechoices.com/, which enables you to manage the advertisement cookies placed on your devices. 


Disclosure of Your Personal Information

Buck Hill does not sell your Personal Information to outside marketers or advertisers.  Under limited circumstances we may disclose the Personal Information we collect to third parties for all or part of the above-mentioned purposes.  Those circumstances are described below, along with some of the steps we take to limit the manner in which your Personal Information is used. 


Service Providers

We may share your information with companies that provide support services to us (such as credit card processors, mailing houses, web hosts, or providers of online reservation services) or that help us market our products and services (such as email or text messaging vendors).  These companies may need information about you in order to perform their functions.  These companies are only authorized to use the Personal Information we share with them for the purpose of delivering the service we hire them to provide.  In addition, we only disclose the information they need to provide the specific service or function.  


Ski Pass Partners

Buck Hill sometimes enters into contractual relationships with other resorts that we do not own.  We enter those relationships so that our customers can access skiing or other resort services at those resorts.  To facilitate those services we may share information about you with the other resort company so that they can provide the service and validate your ski pass and identity.  We share that information pursuant to written contracts with the partner resorts and limit the information to what is needed for the specific purpose.


Partner Promotions

We may occasionally feature web pages on which you can register for special promotions or services provided in conjunction with our business partners.  When we feature pages like these on our Sites, we will give you a clear notice that you are providing information to another party.  We may also arrange to send you marketing and promotional information of other companies that we think might be of interest to you, only if you tell us that you want to receive these sorts of materials.  


In Connection with Corporate Events

In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all Personal Information to the relevant third party. Your Personal Information would remain subject to this Policy. 


In Special Circumstances

In certain special cases, we may disclose your Personal Information when we have reason to believe that disclosing this information is necessary to identify or contact you, or to provide you with emergency medical services, or bring legal action against someone who may be causing injury to you, Buck Hill or someone else. We may disclose your Personal Information to a person who is seeking the information as your agent.  We may disclose your Personal Information when we believe the law requires it, in response to any demand by law enforcement authorities in connection with a criminal investigation, in response to civil or administrative authorities in connection with a pending civil case, governmental authorities or administrative investigation, or in connection with an investigation conducted by Buck Hill Resorts.


Links to Third-Party Websites

Our Sites contain direct links to sites offered by third parties (e.g. our strategic alliance partners’ sites, co-branded event sites, or websites belonging to community partners). Those third-party sites are not covered by this Privacy Policy.

Some of the sites may give you the option of sharing your thoughts, Personal Information, or skiing and snowboarding experiences automatically on their platforms.  If you choose to share information with a third-party site such as Twitter or Facebook, the information you choose to share on those sites is not subject to this Privacy Policy.  You should review the privacy policies of those sites to make an informed decision about whether to share your information. Further, you should review your account settings on those sites to ensure that you are comfortable sharing your information with the audience chosen in that account.


Children’s Privacy

We do not knowingly collect Personal Information on our Sites from children under the age of 13 without the prior consent of the child’s parent or guardian.

You can exercise your above mentioned rights by emailing tickets@buckhill.com.  If you have a complaint, please send an email describing your complaint to tickets@buckhill.com with “Privacy Compliance” in the subject line.  A representative of Buck Hill will review your complaint and will respond to your email within 30 days.  You also have the right to lodge a complaint with the competent data protection authority regarding the processing of your Personal Information.


Data Security and Retention

Buck Hill has implemented physical, technological, and organizational safeguards and security measures designed to protect against the loss, misuse, or unauthorized access or disclosure of your Personal Information under our control.  We also take measures to protect the Personal Information we disclose to third parties, for example by entering into contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used.  Please be aware though that, despite our efforts, no security measures are perfect or impenetrable.  You can help us by protecting and keeping your passwords safe at all times, and not using the same password for different applications or sites.  You also can protect yourself and help us reduce the risk of fraud  by promptly notifying us if you suspect that your credit card, pass product with Resort Charge, user name, or password is lost, stolen or used without permission.

We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Policy.  Personal Information that is no longer required for those purposes will be destroyed or made irreversibly anonymous.


Changes to the Policy

We may change this Policy from time to time, and will post the revised Policy on our Sites.  The changes will only apply to Personal Information we collect after we have posted the revised Policy.  If we make material changes to the way we collect, use or disclose Personal Information, we will notify you by posting a clear and prominent announcement on our Sites or through a direct communication.  To the extent allowed by applicable law, your continued access to or use of Buck Hill following notice of material changes to this Policy shall constitute consent to any amendments and/or modifications. Where required by law we will provide separate notice or seek separate consent for changes to our privacy policy or practices.